FAQ

Compare products by checking “Mark to Compare” box and clicking on “Compare”

Click on the “Cannot Find My Product” box, leave the details you have, and you will receive an email with a link to the item you were looking for. The item will wait for you under My Account.

You will find all Related & Alternative items at the bottom of the Item Page.

You can organize your items under Lists, share them and buy a full List or a selection of items in that List. You can create a List and add items from the Item Page or from My Account- My Lists

Item Page:


My Account- My Lists:

To request a quotation, click on Request Quote located on the top bar of the homepage

• Fill in all the relevant details of your request
• See the status of your quote under My Account > My Quotes (left bar)
• When the Status is approved, select the item/s you want to purchase and click on “add selection to cart"

To view your orders, click Account > My Order

• By default, only open orders will be shown on the page.
• Use “Search by” to see all orders (open and closed) based on your criteria.

• When clicking on a specific order number, all details of the order can be seen;
  • Shipment status, including multi-shipping tracking
  • Shipment date
  • Invoice number with a link directly to the invoice
  • Reorder; ability to reorder an item or a full list of items

You can place a Blanket Order and automatically re-order any quantity at any time.

• When checking out, go to Auto/Blanket Order > Blanket Order.
• To re-order a specific item or quantity, go to My Orders > Search by Order Type > Blanket.
• Once you see the order, click on the icon and select the requested quantity.
• No need to go to checkout to reorder.

You can Create Sub User(s), set them a budget, Approval Process and different rights.

From My Account - Manage User

In order to be able to use Quick Order Pad or Look for an Item using your own ERP Product Code you need to upload the cross-reference table from My Account – Customer Products – Customer Product Codes tab – click on "Start Import" & import a CSV or Excel file.

First Column needs to be you GAL Account Number (ask your salesman if you don't know what is your Account Number). Second column needs to be Iscar Product Code. Third Column needs to be your ERP Product Code for the same item.